Privacy Policy

Who processes your data

The data controller is Bruno Manuel da Silva Valente, ENI (sole trader, tax no. 214934748), based in Armação de Pêra, 8365-113, Algarve, Portugal, trading as Blue Xperiences.

For any question about personal data, including exercising your rights, write to info@bluexperiences.pt.

What data we collect

We collect only what is needed to provide the service:

• Booking data (name, email, phone, date and number of participants) — collected by FareHarbor when you book
• The email you leave in the chatbot, if you ask for the conversation summary
• The chatbot conversation, when you request the summary
• The details you enter in the contact form (name, email, experience and date of interest, message)
• Aggregated browsing data (pages viewed, device, traffic source) through Google Analytics and Google Tag Manager

Why we use it

Each purpose has its own legal basis:

• To perform the booking and deliver the experience — performance of a contract
• To answer enquiries, the contact form and the conversation summary — consent
• To measure audience and improve the site — legitimate interest, with aggregated data
• To comply with invoicing and safety obligations — legal obligation

Who it is shared with

We do not sell personal data. We share only with providers needed to run the service:

• FareHarbor — booking and payment system
• Google (Analytics and Tag Manager) — audience measurement
• Elfsight — display of Google and TripAdvisor reviews
• Google Maps — map on the contact page
• Email service — delivery of contact form messages and chatbot summaries
• Web hosting — the server where the site runs

How long we keep it

Booking data is kept for the period required for tax and liability purposes. Chatbot email and conversation, and contact form messages, are kept only as long as needed to answer the request, and for a maximum of two years.

International transfers

Some of our providers are based outside the European Union, namely in the United States: FareHarbor, Google and Elfsight. Transfers to these providers take place under the Standard Contractual Clauses approved by the European Commission, or an equivalent legal mechanism.

Cookies and consent

We use the cookies needed for the site to work and, only with your consent, third-party services that may set cookies: FareHarbor's booking window, Elfsight reviews, the Google Maps map and Google statistics and advertising (Analytics and Ads, through Google Tag Manager). You can see the detail on the cookies page.

Each category is chosen separately and only loads after you accept it. Before that, no script from these services runs: the Book button opens FareHarbor's page and a notice appears in place of the reviews and the map.

You can accept, refuse or change your choice at any time in the site footer under "Cookie settings", or on the cookie policy page.

Minors

Bookings for under-16s are made by a responsible adult, who provides the data. We do not collect data from minors autonomously.

Your rights

You have the right to access, correct, delete, restrict or object to the processing of your data, and to receive it in a portable format. To exercise any of these, write to info@bluexperiences.pt.

If you believe your data has not been handled correctly, you may complain to the Portuguese data protection authority (CNPD), at www.cnpd.pt.

Security

The site is served over an encrypted connection (HTTPS). Access to data is limited to those who need it to provide the service.

Changes to this policy

If this policy changes, the update date at the top of the page changes with it. Relevant changes are announced on the site.